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Andrews Map:
Andrews
158 Whiteladies Road
Bristol, BS8 2XZ
Phone: 0117-973 2551
Fax:
www.andrewsonline.co.uk

LATEST REVIEWS

  • review icon
    Gareth on 23 Oct 2014
    After signing the contract and picking up the keys from the office and paying all fees requested I drove to the new flat. None of the work that was outlined in the offer pack had been done and the house had not been cleaned. when I rang them they explained that none of the work had been done as there was a problem with damp in the property, sort of thing they might have mentioned that morning when I was in the office. They simply took my money and said nothing! The house was covered in dust and had obviously not been cleaned there were rubbish in bins inside the property. A cleaner was eventually sent. it took three weeks to sort the rest of the issues on the offer pack out and I am still having issues to this day (three months later). Compensation for the time the flat was not ready was declined so I ended up paying full rent for a filthy building site. The customer service and communication is terrible! They promise call backs when they are busy that never come. They have lied on many occasions including telling me an issue cant be dealt with because a member of staff is out of the office for a few days on annual leave just to have that same member of staff call me about a different issue a few hours later. The list goes on but I haven't got all night. Very disappointed and feel no effort has been made to value a paying customer. To sum up liars and cheats that cant be trusted who just don't know the meaning of the words customer service.

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